What is the mission of an IT department? To be effective in supporting the core processes of their partners in the business. To achieve this goal, the IT unit has to be flexible, responsive, reliable and service oriented, operating efficiently and cost effectively. Thus, an optimized IT organization will provide the foundation on which service excellence is built. 

Following are some examples of typical O'Donovan assignments:

• Alignment between the business and IT; to ensure agreed service levels are met.
• Creation of transparent IT processes and improving process performance and cost effectiveness.
• Enhancing capabilities to allow for further consolidation and standardization.
• Evaluate the effectiveness of existing IT structures, reduce costs and identify areas for improvements.
• Optimization of supplier interfaces for outsourcing providers.